OUR policIES

Cancellation Policy

We understand that circumstances may arise where you need to cancel or reschedule an appointment. Our cancellation policy is designed to balance flexibility with the need to ensure continuity of care for all clients.

  • Standard Cancellations (48+ hours' notice):
    If at least 48 hours' notice is provided, we are happy to reschedule your appointment to a more suitable time or provide an alternative service where appropriate.

  • Short-Notice Cancellations (Less than 24 hours' notice):
    A 100% cancellation fee may apply if an appointment is cancelled with less than 24 hours’ notice.

  • Emergency Situations (e.g., hospitalisation, sudden illness):
    In exceptional cases, such as medical emergencies, fees will be reviewed on a case-by-case basis.

  • No-Shows / Same-Day Cancellations:
    If you do not attend a scheduled appointment or cancel on the same day, a 100% cancellation fee may apply.

How to Cancel or Reschedule
To cancel or reschedule an appointment, please notify us as soon as possible via email or phone.

If you do not attend or cancel on the same day, the full session fee will apply.

Illness Policy

Hunter Functional Health is committed to providing a safe and healthy environment for our staff, clients, and families. This policy applies to both clinic-based and community sessions (e.g., home, school, childcare).

When to Reschedule Your Appointment

Please contact us as soon as possible to reschedule if you or your child are experiencing:

  • Fever (above 37.5°C)

  • Cough, sore throat, or difficulty breathing

  • Vomiting, diarrhea, or gastro symptoms (must be symptom-free for 24 hours before attending)

  • Contagious conditions such as conjunctivitis, COVID-19, influenza, or chickenpox

Session Cancellations Due to Illness

We understand that illness is sometimes unavoidable. We encourage families to notify us as soon as possible if their child is unwell.

To ensure the well-being of all children, families, and staff:

  • If a client arrives unwell, the session may need to be cancelled.

  • If a session is cancelled on the day or without adequate notice, a cancellation fee may apply.

  • If you are feeling well enough to participate but prefer to avoid in-person contact, we may be able to offer a telehealth session or alternative support (is appropriate) This can be arranged with appropriate notice given.